03/04/20 – COVID-19: Important Delivery Information

Delivery Information

COVID-19 UPDATE

Thank you for choosing Plum Play. Please read in full if you have ordered or are looking to order.


  • Due to unexpected high demands as a result of COVID-19 and the demand on logistics countrywide, there will be a delay on orders
  • We are processing orders as usual and we apologise in advance for the delays you will experience, deliveries may now take up to ten working days
  • On items such as spare parts and accessories there are extended delivery delays of up to fourteen working days
  • If you have recently ordered please note our phone lines have now been switched off as we have made the decision to protect our staff, who are now working from home, managing our email service
  • Once your order is ready for dispatch we will provide you with a tracking number via email or SMS, using the contact details you supplied
  • Further delays may have occurred since you ordered due to courier efficiencies, who are working to high demand with a reduced staff force
  • Please do not get in touch regarding your order status, especially if it has not been longer than the ten working days, our SMS and email service is designed to keep you up to date
  • If there are any issues once you receive your order, please get in touch via our online form
  • If you have received an order with missing parts, please note we will prioritise these items

We apologise that we cannot provide an exact delivery date for your order and are doing all we can to communication any changes to delays in an uncertain situation that is changing daily. We are grateful for your order and support, thank you for understanding.



Standard Delivery Terms - Currently not valid due to COVID-19

We offer next working day delivery on all orders to UK mainland addresses (excluding remote locations).

Next day delivery is on orders placed before 12.00, Monday to Friday. Please note that orders placed between midday Friday and midnight Sunday will be fulfilled on the following Tuesday.

For a full breakdown of our delivery charges, take a look below:

Location Criteria Charge
All UK addresses < £10 £3.95
   
UK Mainland £10 - £49.99 £4.95
UK Mainland £50 + FREE
   
Remote Area 1 £10 - £149.99 £7.95
Remote Area 1 £150 - £699.99 £19.95
Remote Area 1 £700 + £99.95
   
Remote Area 2 £10 - £99.99 £9.95
Remote Area 2 £100 - £149.99 £49.95
Remote Area 2 £150 - £699.99 £99.95
Remote Area 2 £700 + £199.95

Remote Area 1

Scottish Highlands - IV, PA20-PA78, PH17-PH50, KA27-KA28

Scilly Isles - TR21 to TR25

Isle of Wight - PO30 to PO41


Remote Area 2

Northern Ireland - BT

Isle of Man - IM

Channel Islands - GY and JE 

Outer Hebrides - HS

Kirkwall - KW

Shetland Islands - ZE


How long will my delivery take?

We aim to deliver items within 1-2 working days, next day if you place your order before midday.

Tracking information will be provided for most items; this will be sent to you by email upon dispatch. Unfortunately we are unable to provide tracking information for orders sent by Royal Mail.


Do you deliver abroad?

We are able to ship selected products abroad, but we would usually expect you to cover the costs of delivery.

Unfortunately we are currently unable to ship products overseas when purchased via our website. To obtain a delivery quote, please contact us.


How will my item be delivered?

Most orders will be delivered by Parcelforce. If you are not in, you will be carded for collection at your local post office.

Large orders will usually be delivered by a different courier whom may require a specific date for delivery.

A number of our spares and accessories are sent by Royal Mail. Unfortunately we are unable to provide tracking details for these items.


There is a problem with my delivery. What should I do?

If you believe that something is missing or damaged from your delivery, please contact us as soon as possible.

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