Delivery & Returns
When your order arrives, what it costs, and how to send something back.
UK mainland delivery
Choose your service at checkout. Prices are per order and include VAT.
DPD services cover UK mainland addresses only. Named-day upgrades are charged separately, including on orders over £50.
Highlands, islands & Northern Ireland
These postcodes sit outside our mainland network, so delivery takes up to 5 working days and the rates below apply to every order — including orders over £50. Named-day upgrades aren't available. Enter your postcode at checkout and the correct rate is applied for you.
Area 1
Delivered within 5 working days| Region | Postcodes |
|---|---|
| Northern Ireland | BT |
| Scottish Highlands | AB, DD8–DD11, IV, KW1–KW14, PA21–PA40, PH17–PH41, PH49–PH50 |
| Scottish Offshore | HS, IV40, KA27–KA28, KW15–KW17, PA20, PA41–PA80, PH42–PH44, ZE |
Area 2
Delivered within 5 working days| Region | Postcodes |
|---|---|
| Isle of Wight | PO30–PO41 |
| Channel Islands | GY, JE |
| Isles of Scilly | TR21–TR25 |
| Isle of Man | IM |
Dispatch & tracking
Weekend orders
Orders placed between midday Friday and midnight Sunday are dispatched the following Monday, excluding bank holidays.
Your tracking link
Tracking is emailed with your order confirmation, confirming your carrier, tracking code and a link to the carrier's online tracker.
More than one parcel
Some larger items ship separately. Your tracking tells you exactly what to look out for and when each part arrives.
Delivery questions
How long will my delivery take?
Most UK mainland orders arrive in 1-3 working days. Need it sooner or at the weekend? Choose a DPD service at checkout. Deliveries to Area 1 and Area 2 postcodes take up to 5 working days.
Do you deliver outside the UK?
We can ship selected products overseas, with delivery costs paid by you. Contact us for an overseas quote before you order.
Something is missing or damaged. What should I do?
Get in touch as soon as you notice. Photos of the packaging and the item help us sort it quickly, so keep everything until it's resolved.
Can I change my delivery address after ordering?
No — once an order is placed the delivery address is fixed. Cancel the order and place a new one if the address is wrong.
What happens if I miss my delivery?
If a delivery is refused or missed and the order comes back to our depot, we can attempt a redelivery at your cost. Large-item deliveries are only made once contact has been made — the driver won't leave an order at an unoccupied address.
Returns & refunds
You have 14 days from receiving your order to cancel it under the Consumer Contracts Regulations 2013, and you don't need to give a reason. Made-to-order items are excluded. Here's how a return works.
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Tell us first
Contact us by phone or through the help centre form with your proof of purchase. We'll issue a Returns Authorisation Number (RAN) — no refund can be processed without one.
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Box it up
Return items in their original packaging and write your RAN clearly on the outside. Unboxed items are refused, and a failed collection is charged to you. If we've already processed your order for delivery, please don't unpack it.
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Send it back
Return to the address below at your own cost and risk — we recommend a tracked service. Prefer a collection? Ask us for a quote; it's an all-day service with no set pickup time, and the cost is deducted from your refund.
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We inspect and refund
Your order stays your responsibility until we confirm we've received it. Once inspected, we'll confirm approval or rejection and refund within 10 working days to your original payment method. Allow a further 3–5 working days for it to appear on your balance.
- Refunds cover the product price only, not your original delivery charge.
- After 14 days we'll ask for a reason and may decline the return. Faulty items within their warranty period are always covered.
- If an item comes back used, damaged or without its original packaging, we may deduct an amount that reflects its reduced value.
- We only exchange items that arrive damaged or defective.
- Keep photos or video of what you send, plus all courier paperwork, until the return is complete.
The Cliff, Middle Street, Ingham
Lincolnshire, LN1 2YQ
Still need a hand?
Our team can check a delivery, quote a collection or sort a replacement part.
Contact usAll prices include VAT. Delivery estimates are given in working days and start from dispatch. Rates and services shown here apply to orders placed on globber.co.uk.