Order before 11th December for guaranteed Christmas delivery. Please check our Delivery Information page for details.

Delivery Information

CHRISTMAS DELIVERY

Order on or before the 11th December for guaranteed Christmas delivery.

Please note that if we fail to deliver in time for Christmas and you ordered on or before the 11th December, we will give you a 10% refund, unless you choose to return or cancel your order.



COVID-19 UPDATE

Due to demand there are still slight delays in our service. We are advising all customers:


  • Our phone lines are open from 9am to 4pm, Monday to Thursday, 9am to 3pm Friday.
  • Customer service queries via emails will be responded to within 3 working days.
  • All orders will be delivered within 5 working days from purchase.
  • There is a short delay on spare part orders; delivery on these items could take up to 10 working days. There is a dedicated team managing requests for replacement parts, ensuring the quickest delivery possible for these items.

Kind Regards,
The Plum Play Team



Standard Delivery Terms - Currently not valid due to COVID-19

We offer next working day delivery on all orders to UK mainland addresses (excluding remote locations).

Next day delivery is on orders placed before 12.00, Monday to Friday. Please note that orders placed between midday Friday and midnight Sunday will be fulfilled on the following Tuesday.

For a full breakdown of our delivery charges, take a look below:

Location Criteria Charge
All UK addresses < £10 £3.95
   
UK Mainland £10 - £49.99 £4.95
UK Mainland £50 + FREE
   
Remote Area 1 £10 - £149.99 £7.95
Remote Area 1 £150 - £699.99 £19.95
Remote Area 1 £700 + £99.95
   
Remote Area 2 £10 - £99.99 £9.95
Remote Area 2 £100 - £149.99 £49.95
Remote Area 2 £150 - £699.99 £99.95
Remote Area 2 £700 + £199.95

Remote Area 1

Scottish Highlands - IV, PA20-PA78, PH17-PH50, KA27-KA28

Scilly Isles - TR21 to TR25

Isle of Wight - PO30 to PO41


Remote Area 2

Northern Ireland - BT

Isle of Man - IM

Channel Islands - GY and JE 

Outer Hebrides - HS

Kirkwall - KW

Shetland Islands - ZE


How long will my delivery take?

We aim to deliver items within 1-2 working days, next day if you place your order before midday.

Tracking information will be provided for most items; this will be sent to you by email upon dispatch. Unfortunately we are unable to provide tracking information for orders sent by Royal Mail.


Do you deliver abroad?

We are able to ship selected products abroad, but we would usually expect you to cover the costs of delivery.

Unfortunately we are currently unable to ship products overseas when purchased via our website. To obtain a delivery quote, please contact us.


How will my item be delivered?

Most orders will be delivered by Parcelforce. If you are not in, you will be carded for collection at your local post office.

Large orders will usually be delivered by a different courier whom may require a specific date for delivery.

A number of our spares and accessories are sent by Royal Mail. Unfortunately we are unable to provide tracking details for these items.


There is a problem with my delivery. What should I do?

If you believe that something is missing or damaged from your delivery, please contact us as soon as possible.

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