03/04/20 – COVID-19: Important Delivery Information
Returns & Refunds
Under the Consumer Contracts Regulations you have the legal right to cancel your order within 14 days of receipt of your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel your contract.
If you have received the goods before you cancel your contract then you must send the goods back to our address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods or we will, by agreement, arrange for the collection of these goods.
I would like to return my item. What should I do?
We hope that you are pleased with your purchase but in the unlikely event you are not satisfied with your purchase, you may return the item to us. To do this, please contact us.
This must be requested within 14 days of receipt of the goods, and any returned goods must be received at our warehouse within 28 days of receipt. We regret that any returns received after this period will not be accepted.
How do I return my item?
To return an item to us by post, please wrap the item securely and return to:
Please ensure that the parcel is marked with your RAN number. We regret that any returns received without a RAN number will not be accepted.
Please note that we cannot accept responsibility for returned goods until they reach our warehouse; therefore we would advise you to return the item via recorded delivery to confirm receipt.
Alternatively, items can be collected for a charge of £10. If you would like us to collect your item, please specify when contacting us and we will contact you to arrange the collection.